Thank you for your outstanding session at our Spring Meeting. We purposely scheduled to have you as our closing for a grand finale!

Bill Hardman, Jr.President & CEOSoutheast Tourism Society

Thank you for your work with our Tourism Department. My Senior Team in Tourism, Conventions and Meetings has a new story for our customers and visitors to book Minneapolis!

Melvin TennantPresident & CEOMeet Minneapolis

Our work together over the past three years has truly transformed the tourism landscape in Minneapolis. Due to our collaboration, you changed the organization’s thinking to focus on the importance of being a catalyst for tourism development. The project exceeded my expectations and in my 30 years at the CVB was one of the best investments we have made.

Bill DeefSenior Vice President of Public AffairsMeet Minneapolis

The observations, insights, ideas and strategies in the Assessment report are amazing and will assist us with transforming our Visitor Center experience. You helped us develop the tools to create not just a Visitor Center but rather a stage to engage and deliver experiences!

Laurie Lynn SmithChief Operating OfficerCharleston Area Convention & Visitors Bureau

Your work is genius! The process forced us to look at every aspect of our Haunted Jail tour and customer experience. The redesigned tour has generated great results and will affect how we design, craft, script and stage all our offerings.


John LaVerneOwnerBulldog Tours

The Experiential Development process is a must for Destinations and Attractions that want to create innovative experiences!


Sam RogersExecutive Vice PresidentVisit Baltimore

Through your work, Columbus is an Experiential Destination. The new experiences provide the city and our attraction partners with competitive market advantage. Your work has driven visitation and generated an ROI on our investment. Thank you!

Kari KauffmanVice President TourismExperience Columbus

For Philadelphia, the Experiential Development process allowed our partners to engineer new and unique, engaging experiences. The results provided visitors to Philadelphia with a deeper, richer experience and gave people multiple reasons to return to the city. The Experiential process is a must for destinations that want to create new experiences.

Sam RogersVice President, MarketingPhiladelphia Convention and Visitors Bureau

Thank you for the great work to make the Monterey County CVB’s Consumer Packaging initiative a great success. The 2011 revenue goals set for the project were surpassed in seven months which more than doubled booking revenues for all of 2010! I would highly recommend your services and look forward to our collaboration in the future.

John G. ReyesPresident/CEOMonterey County Convention and Visitors Bureau

Due to your work, the Corpus Christi CVB was able to accomplish in less than six months what takes most DMOs over a year to implement. We saw an 84 percent increase in bookings from 2011 to 2012.  We look forward to Phase II to drive our shoulder season. I would highly recommend you to any DMO and look forward to our collaboration in the future.

Michelle HorineVice PresidentCorpus Christi Convention and Visitors Bureau

Our local stakeholders were amazed at the new experiences. They were able to see the town with new eyes! Our visitors will be amazed!

Lee HarstadExecutive DirectorDeadwood Chamber of Commerce & Visitors Bureau

Joe’s work helped us transform our experience and significantly expanded our business. This has created new stores and market opportunities. Our business has thrived!

Steve WeaverThe Candle Lab

This is the second time I have attended the Experience Lab in a new city. It’s re-energized my brain to want to do more!

Cindy EidsonDirector of Product DevelopmentGeorgia Department of Economic Development

I’m so glad I participated in the Experience Lab. It was inspiring to realize through the experiential process that amazing moments can be developed at all kinds of attractions. As a DMO representative, it was eye-opening to be in another destination and experience great offerings that make lasting impressions. Thanks Joe for making your inspiration available for all of us!

Scott FeltmanDirector of Convention MarketingVisit Orlando

The Lab was extraordinary, it provided a comprehensive roadmap into the future of tourism product development and destination transformation.

Sam RogersExecutive Vice PresidentVisit BaltimoreBaltimore, Md.