The observations, insights, ideas and strategies in the Assessment report are amazing and will assist us with transforming our Visitor Center experience. You helped us develop the tools to create not just a Visitor Center but rather a stage to engage and deliver experiences!
Your work is genius! The process forced us to look at every aspect of our Haunted Jail tour and customer experience. The redesigned tour has generated great results and will affect how we design, craft, script and stage all our offerings.
The Experiential Development process is a must for Destinations and Attractions that want to create innovative experiences!
Through your work, Columbus is an Experiential Destination. The new experiences provide the city and our attraction partners with competitive market advantage. Your work has driven visitation and generated an ROI on our investment. Thank you!
For Philadelphia, the Experiential Development process allowed our partners to engineer new and unique, engaging experiences. The results provided visitors to Philadelphia with a deeper, richer experience and gave people multiple reasons to return to the city. The Experiential process is a must for destinations that want to create new experiences.